Refund and Returns Policy
Thank you for shopping with Anaia's Jewels. Please read the following information regarding our refund and returns policy.
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of the purchase date for a full refund or exchange.
Conditions for Returns
In order to be eligible for a return, the item(s) must meet the following conditions:
- The item(s) must be in their original condition, unworn, and with all original tags and packaging intact.
- Custom or personalized items are not eligible for return unless there is a manufacturing defect or error on our part.
- For hygiene reasons, earrings cannot be returned unless they are damaged or faulty upon receipt.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [Contact Information] to request a return authorization.
- Package the item(s) securely with the original packaging and include a copy of the invoice or order confirmation.
- Ship the package to the address provided by our customer support team.
Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within [Number of Days] days.
Exchanges
If you would like to exchange an item for a different size or style, please contact our customer support team to arrange for an exchange.
Contact Us
If you have any further questions or concerns about our refund and returns policy, please don't hesitate to contact us at [Contact Information].